At GADD APPAREL LTD, we want every customer to feel confident when shopping with us.
We understand that sometimes a product may not be the right fit or meet your expectations. Our Returns & Exchanges Policy is designed to provide a clear and straightforward process to help you resolve any concerns.
Return Eligibility
To be eligible for a return or exchange, items should meet the following requirements:
Items must be unused, unworn, and in their original condition
Products should include original tags, packaging, and any included accessories where applicable
Items must not show signs of washing, damage, alteration, or wear
Order details or proof of purchase must be provided
For health and hygiene reasons, certain products may not be eligible for return where applicable.
How to Request a Return or Exchange
If you would like to request a return or exchange, please contact our customer support team with the following information:
Order number
Customer name
Details of the item
Reason for the return or exchange request
Our team will review your request and provide guidance on the next steps.
Please do not send items back before receiving return instructions from our customer support team.
If you would like to exchange an item for a different size, style, or available alternative, please contact us with your order information.
Exchange requests are subject to product availability. If the requested item is unavailable, we will assist you with alternative solutions where possible.
Refund Process
Once returned items have been received and inspected, we will confirm whether the return has been approved.
Approved refunds will be processed through the original payment method used during purchase.
Please note that processing times may vary depending on your payment provider.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is incorrect, damaged, or defective.
We recommend using a trackable delivery service when returning items, as GADD APPAREL LTD cannot be responsible for items lost during return transit.
Incorrect, Damaged, or Defective Items
If you receive an item that is damaged, defective, or different from your original order, please contact us as soon as possible.
Please provide your order details and any relevant information so our team can review the issue and assist with an appropriate solution.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing your order.
While we will make every effort to assist, changes or cancellations cannot always be guaranteed once an order has entered processing or shipment preparation.
Contact Us
If you have any questions regarding returns or exchanges, please contact our customer support team:
